CUSTOMER SERVICE OFFICER - Islandwide, SG

Roles & Responsibilities

Job Description

• Process customer orders / returns, handle customer web portal / e-portal.
• Liaise & co-ordinate with customers / sales & marketing / warehouse on order fulfilment and issues relating to orders / returns.
• Attend to customers’ enquiries on telephone and emails.
• Liaise & co-ordinate with suppliers / freight forwarders, product managers and warehouse to track shipments and on issues relating to incoming shipments.
• Provide reports and administrative support as necessary or upon request.

Pre-requisite

Tell employers what skills you have

Ability to Multitask

customer calls

Microsoft Office

Microsoft Excel

Customer Support

Interpersonal Skills

Customer Care

Administration

Marketing

Good Communication Skills

Freight

Food & Beverage

Communication Skills

Administrative Support

Team Player

Microsoft Word

Customer Service

General admin

Shipping

Customer Service Experience