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Technical Support Specialist (Marine Industry, up to $3500) - PEOPLE PROFILERS PTE. LTD.
PEOPLE PROFILERS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG12 days ago
Job descriptionProvide Tier 1 and Tier 2 technical support for digital navigation products and services. Conduct on-site visits (~30%) for installations, training, and complex troubleshooting. Handle remote diagnostics and support via phone, email, and remote access tools (~70%). Maintain detailed records of customer interactions, issues, and resolutions. Collaborate with product and engineering teams to escalate and resolve technical issues. Stay current with product updates, industry trends, and navigational standards. Diploma in Electrical and / or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field. 3+ years in technical support, preferably in maritime, or digital navigation sectors. Familiarity with ECDIS ( Electronic Chart Display and Information System) , digital charts, publications, SSAS, routing software. Strong problem-solving skills and a customer-first mindset. Willingness and ability to travel across the APAC region up to 10% of the time. Proficient in remote support tools, CRM systems, and technical documentation. Experience with SSAS, digital publications and charting systems. Experience in CRM software (Dynamics CRM), remote connectivity tools Operational experience in logistics, fleet management, or vessel operations. Familiarity with route optimization tools and methodologies
Roles & Responsibilities
- Location : West, Pandan
- 5 days work week
- Salary : up to $3,500 per month (with OT pay and AWS and VB)
Job Responsibilities :
Requirements :
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel : 6950 9748
http : / / www.peopleprofilers.com
debbie@peopleprofilers.com
Consultant in charge : So Boon Shyen, Debbie
EA Licence Number : 02C4944
Registration Number : R1111376
Tell employers what skills you have
CRM
Technical Documentation
Cecil
Troubleshooting
Dynamics
Electrical
Routing
Vessel Operations
Fleet Management
Publications
Electronics
Technical Support
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Technical Specialist • D01 Cecil, Marina, People’s Park, Raffles Place, SG
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