Principal Solutions Consultant

Roles & Responsibilities

Who We're Looking For

Zendesk is driven by a core purpose : to simplify business and make it easy for companies and customers to connect, powering exceptional service globally.As a Principal Solutions Consultant in Singapore, you will be the technical anchor for our growth in Asia. This role is for a highly strategic problem-solver who can translate complex business challenges into elegant, tangible technical solutions for Enterprise clients and across all segments. You'll join a positive, collaborative, and fluid culture that prioritizes belonging, continuous learning, and work-life balance. We invite you to be the trusted advisor who guides C-level executives toward transformative business outcomes.

What You'll Be Doing

This role requires a blend of technical expertise, sales acumen, and consultative leadership across commercial, mid-market, and Enterprise segments. You will :

• Be the Technical Partner : Serve as the primary technical partner for Account Executives throughout the entire sales cycle, focusing on commercial opportunities across the ASIA region.
• Lead Discovery : Lead deep-dive technical and business discovery sessions to fully understand complex customer workflows, current technology environments, and key business objectives.
• Design & Articulate Solutions : Design and articulate tailored Zendesk solutions, creating and delivering compelling demonstrations and presentations that address specific customer pain points for executives, directors, and technical stakeholders.
• Own the Evaluation Cycle : Take full ownership of the technical execution and management of customer evaluation pilots and Proof of Concepts (POCs), ensuring successful validation of the proposed solution.
• Respond Strategically : Respond thoroughly and accurately to technical questionnaires (RFIs / RFPs), mapping customer requirements directly to Zendesk's architecture and capabilities.
• Drive Internal Feedback : Act as a critical feedback loop, communicating valuable customer and competitive insights back to our Product, Marketing, and Engineering teams to influence future product development.

What You Bring to the Role

Basic Qualifications

Preferred Qualifications

Tell employers what skills you have

JSON

CSS

Customerfacing

HTML

Translating

Automation Tools

JavaScript

Web Technologies

Selling

SaaS

Presentation Skills

Consulting

Articulate

Product Development

API