Senior Product Specialist

This position is responsible for working with existing and

prospective customers to effectively provide solutions by offering

pre and post-sale customer support; product training,

demonstrations, application testing and method development,

particularly in the inorganic portfolio.

Support Sales team to achieve / exceed annual targets and

growth.

Ø On-site application supports to

customers.

Ø Understand market trends,

requirements and competitive situation.

Ø Work

closely with sales team to demonstrate product capabilities and

applicability to the customer's application needs throughout sales

cycle- from pre-sales to getting orders as well as after-sales

supports.

Ø Pre-Sales : Understand customers'

needs and requirement, engage in technical discussion, provide

solution-oriented demos, products, and demo results presentations,

propose total solution, lead the compilation of applications and

marketing materials for customers / users / sales

representatives.

Ø After-Sales : Conduct

practical training on hardware and software, product technology

presentation relevant to instrumentation prior to hands on,

troubleshooting, attend to users queries and support on method

development.

Ø Support sales marketing events

e.g. user meetings, workshops, seminars to update products

technology, chemistry

Ø Support on annual sales

activity based on company's strategic objectives to meet sales

target by supporting Sales Leaders in developing new prospects and

penetrate competitive accounts.

Ø Maintain

installed base customer satisfaction

Ø Be the

contact point of communication supporting and resolving customer

enquiries and collaborate with service

engineers.

Ø Provide leads to sales by

engagement with customers.

Ø Involve in

troubleshooting relating to instruments, application, and

software.

Ø Develop and update knowledge of

competitor's products and discuss with sales team to promote and

sell products and services.

Ø Provide training

to overseas customers (scheduled)

Ø Keep track

of demo lab chemical inventory,

etc

Academic

Qualifications : Ø Candidate must

possess at least a Degree / Master's or PhD's in

Chemistry

Work Experience &

Requirement : Ø At least 3-5

year(s) of working experience using inorganic spectroscopy with

knowledge on AA, ICP and or ICP-MSMS

Preferable : knowledge of ICP / MS operation, theory, and various

industrial applications requirement. Hands-on experience with

spectroscopy products is a plus.

Ø Good

analytical skill in data analysis

Ø Good

problem-solving skill in chemistry

Ø Good

interpersonal and presentation skills (both verbal and

written)

Ø Able to work in a team environment -

with sales and service.

Ø Customer service

oriented and willing to travel if needed (

Computer

literate, knowledge in MS Office - Excel, Word, PowerPoint