Senior Service Coordinator - TALENT-MERGE PTE. LTD.

Roles & Responsibilities

Responsibilities :

• Respond to customer inquiries and complaints via phone, email, or fax, ensuring all requests are addressed and followed up.
• Prepare quotations, charges, and process Job Orders for customers efficiently.
• Organize, prioritize, and schedule service requests to meet customer and operational timelines.
• Coordinate with field engineers, subcontractors, customers, and relevant parties to ensure service completion within agreed timelines.
• Track, update, and upload service records and customer feedback to maintain an accurate service history.
• Provide regular account updates and service activity reports to managers and lead coordinators.
• Monitor recurring issues and customer complaints, proposing solutions for improved service quality.
• Issue purchase requisitions and necessary documentation for vendors, subcontractors, and project requirements.

Requirements :

Usha Devi

R25158160

Tell employers what skills you have

Outlook

business administration

Microsoft Excel

verbal communication skills

Strong Attention To Detail

Travel Arrangements

Telephone Manner

Architectural

client coordination

Administration

Business Travel

MS Office

Excellent Written Communication Skills

Office Software

Microsoft Word

Customer Service

Service Excellence

Directing

Catering

High Organizational Skills