Customer Service Engineer - ASMPT SINGAPORE PTE. LTD.

Roles & Responsibilities

Key Responsibilities :

• Perform installation, retrofit, startup, inspection, and maintenance of semiconductor equipment.
• Lead equipment trial runs, investigative tests, repairs, and overhauls.
• Troubleshoot complex hardware, software, application, and process-related issues, and provide effective solutions.
• Analyze service and production data to identify problems and recommend improvements.
• Provide technical training and consultation to customers on equipment use and best practices.
• Interface with customer teams to deliver timely service support and ensure high customer satisfaction.
• Document all service activities and prepare detailed technical reports.
• Collaborate with cross-functional teams to enhance product reliability and performance.
• Provide service support to Singapore-based customers, including equipment setup, retrofits, and training.

Requirements :

Tell employers what skills you have

Customer Service Skills

Preventive Maintenance

Troubleshooting

Hardware

Systems Integration

Electrical

Reliability

Technical Training

Customer Satisfaction

Customer Service

Electronics