F&B Hostess (Hotel / Resort)

Roles & Responsibilities

Main Duties and Responsibilities

We are seeking a passionate hospitality professional to join our team as our Hostess.

The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols.

Key Responsibilities

• Be responsible for taking reservations, answering the phone, responding to any guest requests.
• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
• Prepare and check tables before service.
• Prompt to clear and reset tables after service.
• Responding to guest enquiries and requests.
• Communicating guest information to the team (special requests, occasions) to personalize guests' experience
• Complete all opening and closing procedures in a timely manner.
• Always be assertive and attentive to guests’ needs.
• Ensure each guest gets a fond farewell before they leave.
• Assist in building and maintaining a strong guest profile database.
• Support food & beverage service when required.
• Any other tasks as assigned by the Restaurant Manager.

Job Requirements

Tell employers what skills you have

Customer Service Oriented

Assertive

Restaurants

Interpersonal Skills

Fine Dining

Attentive

Restaurant Management

Communication Skills

Team Player

Customer Service

Hospitality