Host / Hostess

Roles & Responsibilities

Job Summary / Purposes

The Caffe Host / Hostess ensures proper management of reception-related operations in the store, fully adhering to company policies and local regulations. As the first and last direct contact with customers, aims to leave a lasting positive impression.

Responsibilities :

• Provides a welcoming experience to customers in line with the company's excellence service standards, aiming to understand the primary purpose of their visit to guide them effectively.
• Ensures that the cash area and department are always in perfect order, with all equipment and accessories used in service well-maintained and clean, following company guidelines.
• Handles customer complaints by involving the department manager or Caffè manager depending on the situation's severity and the type of customer (e.g., regular customer, VIP, etc.).
• Manages phone and email communication with customers for order taking, reservations, or information requests.
• Participates in regular checks to maintain order, cleanliness, and the pastry shop's excellent image, adhering to company guidelines and reporting any maintenance needs.
• Follows company guidelines strictly regarding uniform care and personal appearance to align with the company's image.

The activities described above are listed by way of example and not exhaustively.

Tell employers what skills you have

Customer Service Skills

Upselling

Listening Skills

Restaurants

Housekeeping

Interpersonal Skills

VIP

Approachable

Attentive

Compliance

Cashiering

Communication Skills

Customer Satisfaction

Team Player

Service Excellence

Food Service

Able To Work Independently

Hospitality