Assistant Education & Training Manager, Travel Retail APAC - D07 Golden Mile, Middle Road, SG

Roles & Responsibilities

The Opportunity...

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them.

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot, and Hennessy, have defined luxury. Now, it's your turn. Imagine a career fuelled by passion and creativity, where you redefine what's possible. We seek individuals who thrive in collaborative environments, sharing our love for craftsmanship, elegance, and integrity. We celebrate diversity and the pursuit of excellence.

Moët Hennessy Travel Retail works in close relationship with its Duty-Free customers to deliver unique brand experience in biggest Airports and Downtown stores across the world. In this highly dynamic environment, our team is dedicated to share and promote with passion the excellence of our Wines & Spirits portfolio. We seek a proactive and results-oriented Assistant Education & Training Manager with a strong customer-centric approach to lead the execution of our Brand Education and Training Strategy within our Travel Retail division. In close collaboration with our Maisons, commercial teams, and retail personnel, the successful candidate will be instrumental in enhancing our Sales Ambassadors' expertise in brand knowledge, product understanding, service excellence, and retail sales techniques. This role is pivotal in elevating the retail store experience and driving optimal sales performance.

How you will contribute…

• Brand & Product Training : Develop and deliver comprehensive the tailored local training programs for Sales Ambassadors, covering brand storytelling, product knowledge (including tasting ceremonies and food pairings), selling skills, and customer service excellence, aligned with Maison's guidelines. Maintain up-to-date training materials reflecting the latest brand developments and product innovations.
• Learning Conference Design & Implementation : Design, implement, and evaluate training programs tailored for Sales Ambassador conferences and learning events. Collaborate with Sales and Retail Managers to ensure training initiatives directly support business strategies.
• Training Delivery & Coaching : Conduct engaging and informative training sessions on brand heritage, 'savoir-faire', product details, and effective retail selling techniques. Provide expert guidance on tasting ceremonies, event food pairings, and address related inquiries. Conduct regular store visits to assess training effectiveness, provide individualized coaching, and identify areas for improvement.
• Stakeholder Engagement & Collaboration : Liaise with Maisons to organize educational hosting programs for corporate teams and Sales Ambassadors, fostering a deeper understanding of the brand. Build and maintain strong relationships with external stakeholders, including retailers and their staff, to ensure the effective deployment of education tools and training resources.
• Customer Experience & Sales Performance : Analyse consumer behaviours, industry trends, and competitive benchmarks to identify opportunities to enhance the in-store customer experience. Implement structured selling approaches and training interventions to drive customer engagement and improve sales performance.
• Digital Learning Platform Management : Manage and optimize the MH Learning digital learning platform to facilitate efficient onboarding, continuous employee development, and track training progress. Ensure the platform is user-friendly, up-to-date, and aligned with training objectives.
• Train the Trainer (TTT) Program : Develop and implement a Train the Trainers (TTT) program for selected local Sales Ambassadors to be the local trainer to deliver consistent and high-quality training across the region, together with MH TR APAC Education team.
• Event Participation & Brand Advocacy : Actively participate in seminars, regional meetings, press / PR events, VIP dinners, and engage with key individuals to passionately represent and promote our high-end luxury products.
• Performance Monitoring & Continuous Improvement : Collect and analyse feedback from frontline teams and stakeholders to continuously improve training content, delivery methods, and overall program effectiveness. Track key performance indicators (KPIs) to measure the impact of training initiatives on sales, customer satisfaction, and employee engagement.
• CRM & Clienteling Support : Support the CRM program and future clienteling initiatives across the region by providing training and resources to enhance customer relationship management skills.

We are looking for unique and amazing talent. Join us if you have…

When you join Moët Hennessy…

Ready for a world of possibilities? Discover Moët Hennessy today!

Tell employers what skills you have

CRM

Coaching

Relationship Management Skills

Customer Experience

VIP

Customer Relationship Management

Stakeholder Engagement

Climate

Advocacy

Selling Skills

Wine

Customer Service Excellence

Service Excellence

Content Development

Training Delivery