Receptionist - Islandwide, SG

Roles & Responsibilities

Receptionist

Job Description

We are a dynamic company with 16 years in the beauty industry. We currently have 07 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

Responsibilities

• The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Scheduling service appointments for customers and follow up
• Identify and escalate complex issues to appropriate departments for resolution
• Collaborate with team members to improve policies and customer service processes
• Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
• Build customer loyalty and retention by delivering the unique customer service experience
• Update activity reports (Documentation of calls for tracking, monitoring and follow-up)
• Maintain accurate records and reports on customer interactions and feedback
• Strong teamwork and interpersonal skills to work effectively with colleagues.
• Assist in ad hoc administrative duties

Requirements

What We Offer

Clean, quiet and comfortable working environment

Tell employers what skills you have

Telemarketing

Interpersonal Skills

Customer Loyalty

Investigation

Service Recovery

Data Entry

MS Word

Customer Satisfaction

Beauty Industry

Team Player

Scheduling

Able To Work Independently

Customer Service Experience