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Guest Experience Leader
SAFFRONS RESTAURANT PTE. LTD.D18 Tampines, Pasir Ris, SG8 days ago
Job descriptionBuild positive relationships with regular and new guests to foster loyalty. Monitor service quality throughout the guest journey, from arrival to Handle guest feedback professionally, resolving issues promptly and Maintain high visibility in guest-facing areas to address needs proactively. Collaborate with front-of-house and back-of-house teams to ensure smooth Provide training and support to team members on delivering outstanding Step in to assist during high-volume periods to ensure service consistency. Gather customer feedback through surveys, reviews, or informal Analyze feedback trends to recommend improvements in service or Previous experience in hospitality, customer service, or a related field; Exceptional verbal and written communication skills; ability to engage Quick thinking with the ability to resolve conflicts and handle complaints Ability to motivate and support team members in delivering top-notch Adaptability to varied situations, including busy periods and challenging Familiarity with POS systems, and guest feedback tools is a plus.
Roles & Responsibilities
Key Responsibilities :
- Greet guests warmly upon arrival and establish a welcoming atmosphere.
- Act as the primary point of contact for guest inquiries, concerns, and special
requests.
departure.
escalating when necessary.
service operations.
guest experiences.
conversations.
operations.
Requirements :
leadership experience preferred.
effectively with diverse audiences.
tactfully.
service.
guest interactions.
Tell employers what skills you have
Usability
Property Management
Financial Management
Exceptional Customer Service
UX Design
UI
Restaurant Management
Adaptability
Usercentered Design
IV
Customer Service
Decision Making
Experience Design
Hospitality
Surveys
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Guest Experience • D18 Tampines, Pasir Ris, SG
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