Guest Experience Manager

About the Space

Located

in the heart of Singapore's Central Business District, this modern

dining and social concept blends elevated local flavours with

contemporary presentation, offering both comfort and creativity

across its food and beverage program.

The space

is intimate yet energetic, featuring a central bar, cozy booths,

and a private dining room. By day, it serves as a relaxed

café-style venue with specialty coffee and refined lunch sets. By

night, it transitions into a vibrant destination for curated

cocktails, premium wines, and elevated sharing plates, complemented

by live bands and DJs from Wednesday to

Saturday.

This is more than just a restaurant or

bar. It is a space for meaningful connection, expressive

hospitality, and thoughtful indulgence, where guests are welcomed

not just to dine, but to feel seen, heard, and

remembered.

About the

Role

We are looking for a

Guest Experience Manager to elevate

the end-to-end guest journey. This role is focused on hospitality

excellence, wine engagement, and building meaningful relationships

through CRM and membership touchpoints.

You will

play a key role in shaping how guests feel from reservation to

return visit, working closely with the operations, service, and

marketing teams to deliver consistent and memorable experiences

that build loyalty and emotional

connection.

Ex-cabin crew with strong people

skills and wine knowledge are encouraged to

apply.

Key

Responsibilities

Guest

Relations & Personalisation

Host guests with warmth and professionalism, ensuring

every visit feels personalised

Maintain and

update guest profiles, track preferences, and ensure special

occasions are acknowledged

Coordinate VIP

handling, private bookings, and table-side service

enhancements

Wine

Engagement

Confidently

guide guests through the wine list and provide pairing

recommendations

Collaborate with the wine and

bar team on tastings, pairings, and wine-focused events

Support service team training on guest-facing wine

knowledge

CRM &

Membership Management

Manage the venue's CRM platform, ensuring guest and

member profiles are kept up to date

Coordinate

new member onboarding and engagement initiatives

Work with marketing to support loyalty, referral, and

retention

efforts

Experience

Development

Propose

improvements to the guest journey and in-venue

experience

Create thoughtful guest moments,

from welcome to farewell

Collect and review

guest feedback to drive service

innovation

Requirements

2-3 years experience in guest relations, CRM, or service

excellence in a premium hospitality setting

Strong wine knowledge and enthusiasm (WSET Level 2 or

equivalent preferred)

Excellent interpersonal

skills, emotional intelligence, and a guest-first

mindset

Highly organised and detail-oriented,

with good tech literacy (CRM, reservations systems)

Flexible to work evenings, weekends, and during

high-volume periods