Guest Experience Manager

About the

Concept

Located in the

heart of Singapore's Central Business District, this modern dining

and social concept blends elevated local flavours with contemporary

presentation, offering both comfort and creativity across its food

and beverage program.

The space is intimate yet

energetic, featuring a central bar, cozy booths, and a private

dining room. By day, it serves as a relaxed café-style venue with

specialty coffee and refined lunch sets. By night, it transitions

into a vibrant destination for curated cocktails, premium wines,

and elevated sharing plates, complemented by live bands and DJs

from Wednesday to Saturday.

This is more than

just a restaurant or bar. It is a space for meaningful connection,

expressive hospitality, and thoughtful indulgence, where guests are

welcomed not just to dine, but to feel seen, heard, and

remembered.

Role

Overview

We are looking

for a Guest Experience Manager to

elevate the end-to-end guest journey. This role is focused on

hospitality excellence, wine engagement, and building meaningful

relationships through CRM and membership

touchpoints.

You will play a key role in shaping

how guests feel from reservation to return visit, working closely

with the operations, service, and marketing teams to deliver

consistent and memorable experiences that build loyalty and

emotional connection.

Ex-cabin crew with strong

people skills and wine knowledge are encouraged to

apply.

Key

Responsibilities

Guest

Relations & Personalisation

Host guests with warmth and professionalism, ensuring

every visit feels personalised

Maintain and

update guest profiles, track preferences, and ensure special

occasions are acknowledged

Coordinate VIP

handling, private bookings, and table-side service

enhancements

Wine

Engagement

Confidently

guide guests through the wine list and provide pairing

recommendations

Collaborate with the wine and

bar team on tastings, pairings, and wine-focused events

Support service team training on guest-facing wine

knowledge

CRM &

Membership Management

Manage the venue's CRM platform, ensuring guest and

member profiles are kept up to date

Coordinate

new member onboarding and engagement initiatives

Work with marketing to support loyalty, referral, and

retention

efforts

Experience

Development

Propose

improvements to the guest journey and in-venue

experience

Create thoughtful guest moments,

from welcome to farewell

Collect and review

guest feedback to drive service

innovation

Requirements

2-3 years experience in guest relations, CRM, or service

excellence in a premium hospitality setting

Strong wine knowledge and enthusiasm (WSET Level 2 or

equivalent preferred)

Excellent interpersonal

skills, emotional intelligence, and a guest-first

mindset

Highly organised and detail-oriented,

with good tech literacy (CRM, reservations systems)

Flexible to work evenings, weekends, and during

high-volume periods