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End User Computing (EUC) Desktop Support Specialist / Lead - TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.D02 Anson, Tanjong Pagar, SG

11 days ago

Job description

Roles & Responsibilities

Various EUC Roles Being Hired For! We are seeking EUC / Dekstop Specialists or Leads, across PC (Windows / Mac) and Mobile Device Manegement!

JD 1 : Deskside Engineer

Role : Deskside Support Engineer

Required Technical Skill Set : Laptop and Printer Troubleshooting skills

Desired Experience Range : 4+ Years of Experience

Location of Requirement : Singapore

Support Window : 15

Must-Have

Windows 11 Operating system knowledge, Troubleshooting hardware and software related issues.
System Administration
Laptop / Desktop operating system deployment
Printer configuration
Software Installation
Laptop hardware issues
Proactive Health check
Handling Priority and VIP customers
Asset Management
Ticket handling for various laptop desktop issues like Outlook, Teams, inbuild applications
Co-ordinating with application support and network tower wherever required
Supporting offshore and onsite team along with supplier co-ordination

Good-to-Have

MAC OS knowledge and troubleshooting.

VMWare Workspace One experience

Software distribution and Patch management

Manage and administer client health, including the process of getting clients healthy.

Perform general administration and troubleshooting.

Understanding of application packaging and scripting

Experience with PowerShell

Responsibilities

15x7 support required, with coverage from multiple site locations across Singapore, involving monthly rotational shifts by location and schedule.

JD 2 : Deskside Lead

Role : Deskside Lead

Required Technical Skill Set : End User Computing Leading Experience

Desired Experience Range : 7+ Years of Experience

Location of Requirement : Singapore

Must-Have

Oversee all Deskside (EUC) and RDS support activities across Windows 10 / 11, macOS, corporate mobile devides, IPAD’s and BYOD devices.

Supervise device onboarding, Workspace ONE UEM operations (app deployment, patching, compliance), and device cleanup.

Perform and delegate tasks related to AD cleanup, device lifecycle management, and MFA (Microsoft Authenticator) administration.

Support and escalate issues related to Office 365 apps, network connectivity, Zscaler VPN, and Sentinel One antivirus.

Oversee printer configuration, basic network printer troubleshooting, and hardware lifecycle activities (imaging, setup, asset tagging).

Coordinate internal app issue resolution with vendors and application teams.

Lead a combined onsite deskside engineers (15 / 7 support) and RDS support team(24 / 7 support) (~10 to 20 member team)— managing rosters, availability, workload, and escalations.

Provide technical mentoring, performance feedback, and ensure high-quality support delivery.

Act as the escalation point for critical user incidents and VIP support needs.

Attend regular customer meetings (weekly / monthly) to present reports, review SLAs, address concerns, and drive service improvements.

Work with vendors on need basis like HP, Microsoft, Dell and so on, for speedy resolution from vendor

Collaborate with cross-functional teams including Network, Server, AD, Citrix, and Application Support for integrated issue resolution and project execution.

Monitor and report on key metrics such as SLA compliance, patch status, device health, and license usage.

Maintain and update SOPs, knowledge base articles, asset records, and operational procedures.

Ensure adherence to IT policies, security standards, and audit requirements.

Ensure team adheres to SOP

Good-to-Have

Experience in MAC Device Support

Mobile Device Management and Administration

Knowledge on supporting Citrix and Servers

Software distribution and image management

Experience with PowerShell

JD 3 : Mobile Device Management (MDM) Administrator

Role : Mobile Device Management Administrator

Required Technical Skill Set : VMWare Workspace One

Desired Experience Range : 4-7 Years of Experience

Location of Requirement : Singapore

Must-Have

Administering, Monitoring and management of VMWare Workspace One MDM Portal

Experience in managing the Omnissa UAG environment and centrally manage all end point devices

Deploying and Configuring Store applications for Windows, Apple, iOS and Android.

Deploying and managing Office apps, LOB apps, Weblinks, store apps through Workspace One.

MDM authority Provisioning, Role Based Access control management.

Active Directory groups and users management

Mobile Device Management and Mobile Application Management through Vmware Workspace One

Win10 Autopilot enrollment, DATP, monitoring and compliance.

Non-compliant device retirement, house keeping activities, end user communication assistance, etc.

Managing and configuring Security policies, configuration profile policies, restriction policies, etc.

Preparation of device compliance report and improve the compliance percentage month on month basis.

Improve quality of services, using trend analysis and improve compliance using exceptional methodology.

Acting as an interface between the client and MDM system.

Identify the issue by interpreting and design a resolution based on product knowledge and features.

Knowledge of Android Enterprise, DEP, Autopilot, Mac Management, etc.

Good-to-Have

Software distribution and Patch management

Manage and administer client health, including the process of getting clients healthy.

Perform general administration and troubleshooting.

Understanding of application packaging and scripting

Experience with PowerShell

Responsibility of / Expectations from the Role

1 End to end Device and Applications management

2 Troubleshooting day to day end users’ issues with iOS, Android, Mac and Windows 10

3 Configuring security policies, profiles, compliance, etc.

4 Software updates and patch Management

5 Required to work in 24

7 support model

6 Coordination with vendor, various teams for operational activities.

7 Device Compliance management

8 Knowledge of ADMX and deployment

9 Testing of Build on customer provided assets from compatibility perspective

10 Testing of Build against customer SOE.

11 Application and Device life cycle Management

12 Responsible for collating & sending daily work reports and records of all work types received and completed

13 Conduct training and session with Team

Tell employers what skills you have

Outlook

Mac

Troubleshooting

Windows 10

Hardware

Citrix

Active Directory

VIP

Administration

Interpreting

Windows

System Administration

Retirement

VPN

Troubleshooting Hardware

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User Desktop Support • D02 Anson, Tanjong Pagar, SG

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