IT Application Support (SAP)

Roles & Responsibilities

• Application Support – Provide Level 1 support for SAP S / 4HANA modules and the CPQ application, handling user inquiries, issues, and incident resolution.
• Issue Management – Troubleshoot, monitor, and resolve incidents, escalating to higher-level support teams when necessary.
• Change Requests – Collaborate with process owners and business users to gather and document enhancement or change requirements.
• Testing & Validation – Develop and execute UAT test scenarios with business users; verify fixes, enhancements, and system updates prior to production release.
• Process Improvement – Analyse recurring issues, identify root causes, and propose improvements or automation opportunities to enhance efficiency.
• Documentation – Maintain detailed records of recurring issues, create and update knowledge base articles, and assist in conducting user training sessions.
• Communication – Facilitate effective communication and coordination between IT, business stakeholders, and external vendors for timely issue resolution.
• Compliance & Standards – Ensure all SAP-related activities adhere to IT governance, security policies, and change management procedures.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No : 20C0270

Tell employers what skills you have

Childcare

Application Architecture

COBOL

UAT

Secondary Education

Change Management

Process Improvement

IT Governance

Written Communication

SAP HANA

IT Operations

SAP

Compliance

Application Support

Netezza

Applications Support