Hotel Manager

Roles & Responsibilities

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities :

Operations

• Improving on operations procedures.
• Managing a team of staff under various departments.
• Ensuring smooth operations by preparing roster and arranging shift cover for last min leave / medical leave.
• Checking all emails and OTA messages are being replied promptly within a day.
• Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
• Checking no outstanding payments for in-house and check out guests.
• Ensuring accuracy of daily reports.
• Providing training to new joiners.
• Covering shift when necessary.
• Checking and monitor of inventory level.
• Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

Reports

Housekeeping and Maintenance

Revenue Management

Job Holder’s specifications

Tell employers what skills you have

Front Office

Revenue Management

Management Skills

Microsoft Office

Social Media

Housekeeping

Inventory

Arranging

Property

Pressure

Writing

Communication Skills

Customer Service

Hotel Management

Sourcing

Service Delivery

Hospitality