Service Manager | Automotive Aftersales

We are seeking a Service Manager responsible for leading

frontline team performance through daily coaching and support,

driving service revenue, and ensuring outstanding customer

satisfaction. This leadership role demands hands-on experience in

technical servicing, accident claims handling, and

customer service .

Candidates who

do not meet the full managerial requirements may be considered for

the Aftersales Assistant Manager

position, with the remuneration package adjusted

accordingly.

Why Join

Us?

Opportunity to

inspire and lead a high-performing Aftersales team, guiding Service

Advisors, Claims Advisors, and Administrators to deliver excellence

and drive results

We embrace and support the

transition from ICE vehicles to EVs

Gain

valuable experience working in an authorised workshop for EVs,

staying ahead in the automotive industry

We

are expanding as an Authorised Reporting Centre and Authorised

Workshop for more insurers

Enjoy opportunities

for professional development and advancement

Work in a well-equipped, air-conditioned workspace

located in a prime area for a convenient

commute

Core

Responsibilities :

Lead, mentor, and support a dynamic aftersales team

inclusive of Service Advisors, Claims Advisors and

Administrators

Monitor and improve performance

metrics such as customer satisfaction, sales, and service

efficiency

Oversee the advisory process for

vehicle servicing and repair coordination between the frontline and

Technicians team

Supervise the claims advisory

process, ensuring accurate insurance reporting, coordination with

insurers and Bodyshop, and timely accident repair

services

Support Advisors in liaising with

insurers, Bodyshop, and customers to maintain clear, up-to-date

communication

Handle escalated customer issues

and ensure high service quality

Identify and

expand aftersales revenue streams through optimised service

packages, repair offers, and parts sales

Support continuous improvement, operational efficiency,

and technology adoption

Provide operational

support during peak periods or staff

absences

Job

Requirements : Minimum

NITEC in a related course of study with at least 5 years of

relevant experience in the automotive field, with at least 2 years

in a supervisory or managerial role

Equivalent

professional certification holders with relevant experience are

welcomed too

Proven track record of team

leadership, customer satisfaction, and achieving service revenue

targets

Strong understanding of automotive

service operations, repair processes, and workshop

coordination

Familiarity with insurance claims

processes, accident reporting, and Bodyshop operations is a

plus

Strong interpersonal and communication

skills

Conflict resolution and problem-solving

skills

Proficient in Microsoft Office,

particularly MS Excel

Flexible, friendly,

helpful nature & team player