Assistant Customer Experience Manager (Automotive Aftersales Department)

Roles & Responsibilities

The Assistant Customer Experience Manager plays a key role in strengthening customer relationships by ensuring smooth aftersales support, timely resolution of complaints, and continuous improvement of service standards.

Key Responsibilities :

• Lead the customer service team’s daily operations, ensuring service excellence and compliance with company policies.
• Monitor customer satisfaction levels through surveys (CEM) and data analysis, using insights to recommend improvements.
• Manage customer complaints effectively, providing solutions while balancing customer satisfaction, costs, and compliance.
• Collaborate with the Service Manager to design and implement customer service enhancement strategies.
• Conduct face-to-face meetings with customers when necessary to resolve concerns.
• Coordinate across departments to provide customers with a seamless service experience.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

Tell employers what skills you have

Aftersales

Customer Service Operations

Customer Experience

Customer Service Management

Compliance

After Sales Support

improve customer service

Automotive Industry

Automotive

front line customer service

Customer Satisfaction

Customer Service Training

Customer Service

customer service support

customer service solutions

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