Guest Relations Officer - SHANGRI-LA HOTEL LIMITED

Roles & Responsibilities

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Guest Relations Officer for Front Office, to join our team!

Key Responsibilities :

General / Technical Knowledge

• Possesses thorough knowledge of guest relations operations, Shangri-La’s standard procedures, and current corporate and local programs to ensure consistent and informed service delivery.

Guest Experience & Service Excellence

Operational Standards

Guest Safety, Confidentiality & Social Responsibility

Key Requirements :

Tell employers what skills you have

Front Office

Information Security

Customer Service Oriented

Leisure

Inventory

Composition

VIP

Golf

Guest Relations

Corporate Social Responsibility

Facility Maintenance

Disposition

Service Excellence

Service Delivery

Hospitality