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GUEST RELATIONS OFFICER (Food & Beverage) - Serangoon Gardens Country Club
Serangoon Gardens Country ClubD19 Serangoon Garden, Hougang, Sengkang, Punggol, SG21 days ago
Job descriptionProvide personalized and attentive service to members / guests. Offer menu recommendations, inform members / guests of daily specials, and ensure all orders are taken accurately. Follow up with members / guests to ensure they are enjoying their meals and drinks. Promote new menu items, upcoming events, or special offers to members / guests. Encourage members / guests loyalty and repeat business through personalized service. Address members / guests issues or complaints in a calm and efficient manner. Collaborate with the café team to resolve any challenges or issues raised by members / guests. Ensure that the café maintains a high standard of service and quality at all times. Ensure the café environment is clean, organized, and welcoming for all members / guests. Oversee the arrangement and presentation of seating areas, ensuring they meet café standards. Maintain a positive atmosphere that encourages members / guests to return. Maintain accurate records of members / guest’s feedback, reservations, and special requests. Communicate members / guest’s preferences to the team for future visits. Assist in managing members / guest’s reservations and ensure they are handled efficiently. Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service. Communication Skills : Strong verbal and written communication abilities to interact effectively with members / guests and colleagues. Customer Service : Previous experience in customer service, ideally within the food and beverage industry. Problem-Solving Skills : Ability to handle difficult situations or complaints calmly and efficiently. Organizational Skills : Must be able to handle multiple tasks simultaneously and manage members / guests needs effectively. Team Player : Ability to work collaboratively with the café team. Positive Attitude : Friendly, approachable, and able to stay calm under pressure. Knowledge of Food & Beverage : Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences. Previous Experience : 1-2 years of experience in a members / guests-facing role, particularly in the hospitality or foodservice industry. Languages : Fluency in more than one language can be an asset, especially a diverse members club. Café or Restaurant Experience : Experience working in a café environment, with knowledge of café operations and customer expectations.
Roles & Responsibilities
Key Responsibilities :
1. Members / guests Interaction :
- Greet and welcome members / guests with a friendly, professional demeanor.
- Assist customers with seating, take orders, and ensure their needs are met during their visit.
- Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.
2. Customer Service :
3. Problem Resolution :
4. Maintain Cleanliness & Ambiance :
5. Record Keeping :
6. Collaboration with Staff :
Required Skills and Qualifications :
Preferred Qualifications :
Tell employers what skills you have
Customer Service Oriented
Housekeeping
Stay Calm Under Pressure
Inventory
Composition
Golf
Written Communication
Approachable
Attentive
Pressure
Communication Skills
Facility Maintenance
Customer Satisfaction
Team Player
Customer Service
Hospitality
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Guest Food Serangoon • D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG
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