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Corporate Call Centre Officer (6 months / office hours)
PERSOLKELLY SINGAPORE PTE. LTD.Islandwide, SG1 day ago
Job descriptionMaintaining a positive, empathetic, and professional attitude toward customers. Responding promptly to customer inquiries on general and transactional enquiries Communicating with customers through various channels. Acknowledging and resolving customer requests. Customer outreach to encourage the use of digital services. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards. Collaborate with stakeholders to resolve all customer queries and requests. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues Min. GCE 'O' Level / Higher Nitec and above Experienced in call center settings RCB No. 200007268E EA License No. 01C4394 Reg. Reg No : R23117785 (Lok Ding Hann)
Roles & Responsibilities
Corporate Call Centre
Working hours : Rotational shift, Mon – Sun
Working days : 4 weekdays 1 weekend
Shift Pattern :
- 830am to 530pm /
- 845am to 545pm /
- 1030am to 7.30pm /
- 1130am to 8.30pm
Location : Changi / Jurong East
Salary : $2,700 - 3,600 (Depending on experience)
Duration : 6 months (Renewable / convertible)
Training will be provided
Responsibilities :
Requirements :
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PERSOLKELLY Singapore Pte Ltd
Tell employers what skills you have
Customer Service Oriented
Microsoft Office
Customer Relationships
Administration
Good Communication Skills
Banking
Customer Satisfaction
Customer Service
Customer Orientation
Able To Work Independently
Customer Service Experience
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Call Centre Officer • Islandwide, SG
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