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Call Centre Officer x 10 (1 year contract) #JTL - D09 Cairnhill, Orchard, River Valley, SG

Call Centre Officer x 10 (1 year contract) #JTL - D09 Cairnhill, Orchard, River Valley, SG

RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG
7 days ago
Job description

Roles & Responsibilities

Description

Act as the first point of contact for the customers

  • Supporting Client’s calls
  • Calls will be recorded, and information needs to be input into system
  • Call are coming in from our telephony - soft phone Avaya
  • Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
  • Provide satisfactory explanations to customers and take remedial action where necessary
  • To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
  • Ad-hoc duties that related to contact centre projects.

Requirement

  • Minimum 'O' level / Higher NITEC / Diploma in any discipline
  • Preferably with prior office administration experiences
  • Position : UBI Location. Working hours are 8.30am to 6.00pm or 8.30am to 6.15pm (Monday to Friday) (5 days)

    • Interested candidates please send in your resume to :

    Topaz Liang Huimin (CEI No. R1104500), email to : west5@recruitexpress.com.sg

    EA License No : 99C4599

    Tell employers what skills you have

    Customer Service Skills

    CRM

    Microsoft Office

    Interpersonal Skills

    Administration

    Telephony

    Office Administration

    Avaya

    Customer Satisfaction

    Team Player

    Customer Service

    Call Center

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    Call Centre Officer • D09 Cairnhill, Orchard, River Valley, SG

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