Team Lead, Contact Center (2-Years Contract) #EEF

Roles & Responsibilities

• Supervise and manage daily operations of the call center team.
• Monitor agent performance, provide feedback, and conduct regular coaching sessions.
• Ensure team meets or exceeds KPIs such as call quality, response time, and customer satisfaction.
• Handle escalated customer issues and ensure timely resolution.
• Prepare performance reports and share insights with management.
• Assist in training new team members and updating SOPs.
• Collaborate with other departments to improve service delivery and process efficiency.

Elsa Fontanne (CEI No. R24124496)

Email Address : elsa@recruitexpress.com.sg

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No : 99C4599

We regret only shortlisted candidates will be contacted

Tell employers what skills you have

Customer Service Skills

Coaching

Customer Service Oriented

customer calls

Customer Driven

Customer Care

Customer Satisfaction

Customer Service

Service Delivery

Call Center