1 Year Trainer, Contact Center (Government Project) #EEF

Roles & Responsibilities

• Build and execute learning strategies and training program
• Evaluate individual (new and existing), organization and program training and development needs
• Translate requirements into trainings program (classroom or online) through variety learning methods
• Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention
• Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
• Report training progress
• Assist to capture new processes and information into the knowledge portal.
• Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
• Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)

Elsa Fontanne (CEI No. R24124496)

Email Address : elsa@recruitexpress.com.sg

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No : 99C4599

We regret only shortlisted candidates will be contacted

Tell employers what skills you have

Customer Service Skills

Customer Service Oriented

Microsoft Office

Classroom

Customer Service Delivery

Commitment to Customer Service

Customer Service Desk

Customer Satisfaction

Customer Service

Call Center