Business Support Executive - SG EPAY PTE. LTD.

Roles & Responsibilities

About SG EPAY :

SG EPAY is a leading Singapore-based FinTech company, licensed by the Monetary Authority of Singapore (MAS). We deliver innovative digital payment and acquiring solutions to merchants across the region, with a strong emphasis on compliance and customer service.

Role Overview :

We are seeking a proactive and detail-oriented Business Support Executive to join our growing team. This role is crucial in ensuring the smooth execution of daily operations and providing comprehensive business coordination.

Key Responsibilities :

• Perform daily operational and administrative tasks to facilitate efficient processing of payment transactions and related business activities.
• Monitor and reconcile payment settlements; promptly identify and report discrepancies for resolution.
• Liaise with various internal teams (finance, customer service, IT) to address operational matters and support a seamless workflow.
• Prepare, update, and manage operational reports, dashboards, and documentation—including transaction records and settlement summaries.
• Support the onboarding and training of new staff or clients; maintain and update process and compliance documentation.
• Provide timely operational assistance to merchants and end-users, handling routine payment-related inquiries.
• Ensure all records and reporting comply with company policies and regulatory requirements.
• Track, log, and follow up on operational incidents until resolutions are achieved.
• Participate in process reviews, suggesting improvements to streamline operations and strengthen controls.
• Assist with any other ad hoc administrative and operational tasks as assigned.

Requirements :

Personal Attributes :

Tell employers what skills you have

CRM

Excellent Communication Skills

Microsoft Office

Microsoft Excel

Interpersonal Skills

Administration

Customerfocused

Compliance

Attention to Detail

Pressure

Excel

Regulatory Requirements

Customer Service

Pricing

Able To Work Independently