Travel Consultant - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

Duties and Responsibilities

• Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing
• Respond to client’s email within the Service Level Agreement (SLA)
• Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund
• Handle client's documents requirements for VISA applications
• Understand the client’s needs in order to provide efficient service at all times
• Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client
• Handle client's feedback and escalate any complaints to the Team Leader and Manager
• Follow up and keep track of ticketing deadlines and schedule changes and inform clients

Requirements

Tell employers what skills you have

Customer Service Skills

Microsoft Office

Written English

Ticketing

Travel Arrangements

Travel Services

Routing

Service Level

Business Travel

Travel Agency

Team Building

Team Leader

Team Player

Travel Management

Customer Service

Able To Work Independently