Customer Relations Officer

Roles & Responsibilities

Core responsibilities :

• Handle and resolve conflicts, feedback and complains pertaining to the construction projects.
• Plan and launch public relation programs such as : preparing circulars, letters and notices to public and / or tenants / residence.
• Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.
• Attend and provide administrative assistance and logistic support in Construction Working Committee meeting, as and when directed by the SO Representative.
• Conduct regular visits to residents / tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Conduct regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Work closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities.
• Develop positive relationship and maintain good rapport with residents and different stakeholders.
• Participate in project's meeting, record minutes of meetings pertaining to the assigned project.
• Maintain proper record of all PR cases, correspondences and communication materials.
• All other associated co-ordination and submission works and documentations.
• Perform administrative and clerical duties.
• Ad-hoc duties as assigned.

Tell employers what skills you have

Product Knowledge

Ability to Multitask

Customer Retention

Microsoft Office

Construction

Outsourcing

Housekeeping

Interpersonal Skills

Sales Effectiveness

Customer Care

Time Management skills

Communication Skills

Administrative Support

Team Player

Civil Engineering

Customer Service

Customer Relations

Customer Service Experience