Customer Relations Officer

Roles & Responsibilities

JOB RESPONSIBILITIES :

• Liaise with sub-contractors, HDB, Architect, Town Council, consultant，etc. during the building defects liability period (DLP) and latent defects after the DLP.
• Handle with walk-in residents, phone calls and emails to answer resident’s enquiries, make appointment for residents to attend inspection with BSC (Building Service Center) team.
• Assign site supervisor to attend joint inspection.
• Update defects cases for HDB's review and create new cases for new units, and manage defects feedbacks from residents and make appointment online via IDMS system.
• Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
• Write notice to inform residents of any construction activities.
• Generate work schedule for Sub – contractors to rectify defects as soon as possible.
• Improvement work- Arrange unit improvement works for residents.
• Maintain & upkeep of Information Centre & BSC.
• Managing the defect rectification work for other handover projects.
• Any ad-hoc duties

JOB REQUREMENTS :

Tell employers what skills you have

Product Knowledge

Negotiation

Leadership

Construction

Customer Support

Legislation

Analytical Abilities

IDMS

Sales Effectiveness

Hope

Teamoriented

Customer Focus

Team Player

Articulate

Customer Service

Customer Relations