Customer Relations Officer (Defect Management)

Are you a passionate Customer Relation

Officer with a strong commitment looking for your

next challenge? Ultimately Chambers Property Management Services

Pte Ltd offer you a competitive compensation structure along with

career growth opportunities for professional

development.

What you'll be

doing

Comprehensive

Unit Inspections

Conduct thorough and systematic inspections of units

prior to handover, identifying any defects or issues.

Collaborate with contractors and suppliers to ensure

timely and high-quality rectifications.

Maintain communication with developers, providing

detailed progress reports and preparing handover

documentation.

Efficient

Handover Coordination

Plan and manage handover schedules in close partnership

with developers, ensuring a smooth and well-organized

process.

Provide owners with clear,

professional guidance throughout handovers, addressing their

queries and concerns promptly.

Ensure

meticulous record-keeping of handover activities and deliver

consistent updates to

stakeholders.

Defect

Resolution Leadership

Serve as the dedicated liaison between owners and

contractors to manage defect follow-ups and ensure timely

completion.

Monitor rectification timelines

rigorously, ensuring service level agreements are consistently

met.

Oversee the documentation and sign-off

processes for defect completion, including management of access

controls.

Outstanding

Customer Engagement

Deliver exceptional customer service by responding

swiftly and professionally to owner inquiries related to

defects.

Build and nurture positive

relationships with all stakeholders, balancing empathy with

effective problem resolution.

Identify and

escalate complex matters proactively, driving timely and

satisfactory

outcomes.

What

we're looking

for

Qualifications

& Experience

Minimum 1 year of proven experience in unit handover,

defect inspection, and management within property development or

management sectors.

Diploma or equivalent

certification in a relevant

discipline.

Core

Competencies

Exceptional attention to detail with the ability to

juggle multiple priorities in a fast-paced environment.

Excellent communication and interpersonal skills,

demonstrating a strong customer service orientation.

Skilled in managing challenging situations with diplomacy

and tact.

Proactive, independent, and a

collaborative team

player.

Personal

Qualities

Resilient

under pressure, consistently meeting deadlines without sacrificing

quality.

Strong problem-solving skills and a

results-driven attitude.

Dependable,

methodical, and dedicated to upholding the highest standards of

service.

Why

Joins Us

At Chambers, we believe

that our people are our greatest asset. We're committed to creating

a positive, rewarding, and growth-oriented work environment where

your contributions truly matter. Here's what you can look forward

to when you join our team :

• Competitive Salary Package
• Comprehensive Health Coverage

Career

Growth & Development

Employee

Appreciation

Generous Leave

Benefits

Team Bonding & CSR

Participation

At Chambers, we don't

just offer jobs - we build careers. Along with a competitive salary

and comprehensive benefits, we provide you with the flexibility,

support, and development opportunities to thrive, both

professionally and

personally.

About

us

Chambers Property Management

Services Pte Ltd is a leading provider of property management

services in Singapore. With over 40 years of experience, we pride

ourselves on our commitment to excellence, innovative approach, and

exceptional customer service. Our team of dedicated professionals

works tirelessly to ensure the properties under our care are

well-maintained and exceed the expectations of our clients and

residents.

If you are interested in this

exciting opportunity, apply now to

join our team!