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Customer Relations Officer (CRO) (HDB BTO)
PROGRESSIVE BUILDERS PRIVATE LIMITEDIslandwide, SG1 day ago
Job descriptionGCE “O” Level or Nitec Certificate with at least 5 subjects passed. Possess WSQ Certificate in Service Excellence (Level 1) Certification, or equivalent is an added advantage. At least 2 Year(s) of HDB working experience in the related field is required for this position. Independent and good team player. Ability to manage the public relations with residents effectively. 5.5 days work / week Location : Jurong West St 92 / 93
Roles & Responsibilities
The CRO’s duties and responsibilities shall include but not limited to :
- Attend to and resolve residents' feedback and complaints promptly.
- Arrange for site inspections.
- Draft and reply to residents' feedback / queries and message.
- Ensure proper documentation / recordings of defects, including both hardcopy / on-line submissions.
- Coordinate with site team and subcontractors to resolve issues.
- Manage all resident interactions professionally, ensuring excellent customer service.
- Any other duties as assigned from time to time.
Job Requirements :
Tell employers what skills you have
Product Knowledge
Customer Retention
Construction
Outsourcing
Interpersonal Skills
Sales Effectiveness
Customer Care
Public Relations
Administrative Support
Team Player
Civil Engineering
Customer Service
Service Excellence
Customer Relations
Customer Service Experience
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Customer Relation Officer • Islandwide, SG
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