Customer Relations Officer (CRO) (HDB BTO) - PROGRESSIVE BUILDERS PRIVATE LIMITED

Roles & Responsibilities

The CRO’s duties and responsibilities shall include but not limited to :

• Attend to and resolve residents' feedback and complaints promptly.
• Arrange for site inspections.
• Draft and reply to residents' feedback / queries and message.
• Ensure proper documentation / recordings of defects, including both hardcopy / on-line submissions.
• Coordinate with site team and subcontractors to resolve issues.
• Manage all resident interactions professionally, ensuring excellent customer service.
• Any other duties as assigned from time to time.

Job Requirements :

Tell employers what skills you have

Product Knowledge

Customer Retention

Construction

Outsourcing

Interpersonal Skills

Sales Effectiveness

Customer Care

Public Relations

Administrative Support

Team Player

Civil Engineering

Customer Service

Service Excellence

Customer Relations

Customer Service Experience