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Customer Relations Officer - D13 Macpherson, Braddell, SG

Customer Relations Officer - D13 Macpherson, Braddell, SG

QINGJIAN ENGINEERING & CONSTRUCTION PTE. LTD.D13 Macpherson, Braddell, SG
1 day ago
Job description

Roles & Responsibilities

JOB RESPONSIBILITIES :

  • Liaise with sub-contractors, HDB, Architect, Town Council, consultant,etc. during the building defects liability period (DLP) and latent defects after the DLP.
  • Handle with walk-in residents, phone calls and emails to answer resident’s enquiries, make appointment for residents to attend inspection with BSC (Building Service Center) team.
  • Assign site supervisor to attend joint inspection.
  • Update defects cases for HDB's review and create new cases for new units, and manage defects feedbacks from residents and make appointment online via IDMS system.
  • Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
  • Write notice to inform residents of any construction activities.
  • Generate work schedule for Sub – contractors to rectify defects as soon as possible.
  • Improvement work- Arrange unit improvement works for residents.
  • Maintain & upkeep of Information Centre & BSC.
  • Managing the defect rectification work for other handover projects.
  • Any ad-hoc duties

JOB REQUREMENTS :

  • GCE "A" level, Diploma / Degree in Business Management, Marketing, or equivalent.
  • At least 1 year of experience in a HDB BTO project or 2 years of experience in defect rectification work for handed over projects.
  • Able to speak English and Mandarin in order to liaise with Chinese-speaking residents and associates.
  • Independent, team player, Strong communication skill, patient, enthusiatic, initiative, problem-solving, disciplined, trustworthy
  • Tell employers what skills you have

    Product Knowledge

    Negotiation

    Leadership

    Construction

    Customer Support

    Legislation

    Analytical Abilities

    IDMS

    Sales Effectiveness

    Hope

    Teamoriented

    Customer Focus

    Team Player

    Articulate

    Customer Service

    Customer Relations

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    Officer D13 Braddell • D13 Macpherson, Braddell, SG

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