Customer Service Executive (5 days / Bukit Batok)

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
• Resolve product or service issues by clarifying customer concerns, determining the cause, selecting the best solution, and following up to ensure resolution
• Maintain accurate customer records and update databases as necessary
• Provide product / service information, process orders, forms, and applications
• Escalate unresolved issues to the appropriate internal teams
• Gather customer feedback and share insights with relevant departments

Requirements