Sales & Account Executive

Sales & Account Executive, MSP Solutions (Singapore SME Market)

Department : Managed Services BU

Location : Singapore / Johor Bahru

Reports To : Head of Managed Services

About Us

We are a new and rapidly growing Managed Services Provider (MSP) business unit, focused on delivering proactive, value-based IT solutions to the Singapore SME market. We believe in moving beyond reactive IT support to focus on solving our clients' specific business challenges and fostering long-term partnerships. As a burgeoning unit, we are committed to fostering a culture of innovation and strongly encourage the adoption of automation in all aspects of our work.

The Opportunity

We are seeking a dynamic and results-driven Sales & Account Executive to spearhead our growth and cultivate lasting relationships in the Singapore SME market. This pivotal role involves expanding our client base by articulating the value of our managed services model, which is designed to proactively address IT needs rather than simply reacting to issues. You will manage the full client lifecycle – from market engagement and lead generation through to proposal presentation, deal closure, and subsequent account growth. We encourage innovative approaches and expect you to leverage modern digital marketing techniques, including social media, and embrace AI-driven tools to effectively reach, influence, and retain our target audience.

Key Responsibilities

As a Sales & Account Executive, MSP Solutions, you will :

• Market Engagement & Lead Generation :
• Proactively identify and develop new business opportunities within the Singapore SME sector, aligning with our target client profile.
• Leverage social media platforms (e.g., LinkedIn, Facebook Business) for targeted outreach, content sharing, thought leadership, and building professional networks to generate qualified leads.
• Explore, experiment with, and actively seek to implement AI-driven tools and marketing automation strategies for lead sourcing, initial contact personalization, and market research to enhance lead generation efficiency.
• Client Engagement & Discovery :
• Conduct in-depth client discovery, utilizing our structured questionnaire process to uncover pain points, IT challenges, and critical business requirements.
• Frame sales conversations around solving specific business challenges, articulating the value of our proactive managed services model over reactive, break-fix approaches.
• Gather precise information to support the protective clauses in our proposals (e.g., EOL / EOS status, lack of support contracts, resource capacity issues), ensuring a clear understanding of client environments.
• Solution Presentation & Proposal :
• Deliver compelling client-facing presentations that tell a strategic narrative, guiding clients from their pain points to our "Framework for Success."
• Clearly explain our "Remote-First" operational model and the logic behind our multi-layered, per-unit, value-based pricing structure (covering Users, Servers, Platforms, Cloud Accounts, Shared Infrastructure, and Optional Add-ons).
• Work closely with our internal teams to generate accurate and robust proposals using automated quoting tools, ensuring alignment with client needs and our service framework.
• Effectively communicate the Scope & Boundary Fortification clauses within our proposals (e.g., Three-Tiered Service Classification, Fair Use / Unstable Asset Clause, Service Prerequisites, Client Responsibilities), setting clear expectations and ensuring mutual understanding.
• Negotiation & Closure :
• Negotiate terms, overcome objections, and successfully close deals, adhering to our established pricing models and legal frameworks.
• Ensure all contractual agreements align with the definitive proposal and company standards.
• Account Management & Client Success :
• Serve as the primary point of contact for assigned clients post-sale, nurturing long-term relationships and ensuring high levels of client satisfaction.
• Proactively identify upsell and cross-sell opportunities within existing accounts, demonstrating further value and expanding our service footprint.
• Conduct regular client reviews to assess service performance, gather feedback, and address any evolving needs.
• Manage contract renewals and proactively work to retain client business.
• Handover & Expectation Setting :
• Collaborate with the Service Delivery team to ensure a smooth client onboarding process, setting realistic expectations regarding service commencement and any identified remediation projects.
• CRM & Reporting :
• Maintain accurate sales forecasts, pipeline management, client interaction data, and account health metrics.
• Provide regular reports on sales activities, market trends, lead generation effectiveness, and account growth.

What You'll Bring

Bonus Points

Why Join Us?

Be part of an innovative and growing MSP business unit that values a structured, professional, and client-centric approach. You will play a crucial dual role in both expanding our client base and ensuring their long-term success, directly contributing to our exciting journey in the vibrant Singapore SME market. We offer a competitive compensation package, opportunities for professional development, and a collaborative work environment where your contributions directly impact our growth and evolution.

Application Instructions

Interested candidates are invited to submit their resume and a cover letter detailing their relevant sales and account management experience and alignment with the requirements of this role.

Please highlight your experience with social media marketing and your interest / aptitude for AI-driven tools and automation, along with your passion for innovation.