REMITTANCE OFFICER

BASIC

FUNCTION : Responsible for the

accreditation, marketing, management, monitoring of remittance

tie-ups, partners and agents in assigned area of responsibility in

achieving the Bank's marketing and financial

objectives.

DUTIES &

RESPONSIBILITIES : A.

Sales and Marketing

(60%)

1. Accredits new

prospective tie-ups, partners and agents based on Bank's

accreditation policies.

2. Reviews and evaluates

regularly the account profitability of tie-ups to achieve revenue,

assigned P&L targets.

3. Cross-sells bank's

products to existing tie-ups, partners and agents if local

regulations permit.

4. Prepares and submits

marketing plan for the assigned areas and ensures its

implementation

5. Expands and grow the

remittance business volume of the Bank with proper implementation

of marketing plans and strategies.

6. Manages

product / service mix, pricing and margins relevant to market

competition and financial trends affecting the

business.

7. Coordinates closely with Marketing

Department and Business Development Department for optimum use and

distribution of marketing collaterals and materials, as well as

implementation of marketing activities and

campaigns.

B. Relationship

Management (20%) .

1. Establishes

continuous contact and close relationship with officers and staff

of remittance tie-ups, partners and agents in line with marketing

plans and strategies.

2. Conducts regular review

of remittance tie-ups, partner's / agent's performance in relation to

the volume of business generated and reportorial

requirements.

3. Acts as official representative

of the Bank in activities, which requires BDO presence or tie-up

marketing activities.

4. Supports tie-ups,

partners and agents in any relationship issues, inquiries or

services required and coordinate with the concerned units to

immediately attend to customer's complaints to ensure service

satisfaction.

5. Ensures that the remittance

tie-ups, partners and agents comply with the existing laws and

business practices including but not limited to the implementation

of regulatory policies, practices and reportorial

requirements.

6. Coordinate with tie-ups for new

services of the Banks and enhancement on the

systems

C.

Reports, Administrative & Operations

(20%)

1. Prepares and submits all

regulatory external reports i.e., AMLA & BSP whenever required,

and internal compliance reports such as remittance volume,

MIS-Revenue and tie-up performance report.

2.

Ensures that local and host country regulations are complied and

Bank's policies and internal guidelines are followed in the course

of performing the function.

3. Ensure timely

remittance settlement covers by the remittance tie-ups, partners

and agents.

4. Submits regular call reports on

marketing activities.

5. Oversees the day-to-day

operations of the remittance tie-ups, partners and agents and

coordinates closely with BDO Remittance Operations on the immediate

processing of transactions.

6. Conducts tests on

new features and enhancements of the remittance

system.

7. Be adept with the use of the

remittance systems, installation and basic troubleshooting

including training of personnel from remittance tie-ups, partners

and agents

8. Submit in a timely manner the Head

Office requirements such as time sheet, reimbursement, details of

calls, leave applications, etc.

9. Perform task

that may be assigned from time to time