Roles & Responsibilities
The Job
This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.
Responsibilities
Volunteer Management
Evaluate, enhance and implement volunteer management policies and processes across the organisation.
Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
Lead, promote, and influence vision for the successful development of department.
Create strategic plan, goal setting and measurement system for overall growth of the department.
Conduct and deploy volunteers for home visits for AMS members.
Prepare monthly report on the progress of Volunteer Engagement.
Eldercare Programme
Plan and implement initiatives or programmes for elderly.
Oversee the day-to-day operations of the eldercare programme, including budgeting, staffing, and resource allocation.
Recruit, train, and supervise AMS team to ensure the provision of quality care services.
Organiseand facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
Explore avenues for the expansion of the AMS with external parties.
Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
Gather and prepare supporting documents for government agencies submissions.
Work with CRM vendors to ensure accurate integration of data.
Maintain accurate records, prepare reports, and document programme activities and outcomes.
Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.
Event Support
Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
Support the team and Executive Director as necessary.
Requirements
Tell employers what skills you have
CRM
Asset Management
Volunteer Engagement
Written English
Ability To Work Independently
Interpersonal Skills
Social Services
Compliance
Project Management
Budgeting
Programme Management
Volunteer Management
Case Management
Stakeholder Management
Service Manager • D13 Macpherson, Braddell, SG