Service Crew / Host

About Us : We

have three distinctive restaurant brands in Singapore : Synthesis,

MamaDiam, and Lou Shang. Each brand offers a unique

experience :

Synthesis : A wellness-themed

restaurant-bar hidden behind a Traditional Chinese Medicine (TCM)

medical hall facade. Synthesis delivers a holistic dining

experience with TCM-inspired cuisine and cocktails, promoting

balance and wellness within the five elemental energies. (

href="https : / / www.synthesis.sg / ">

https : / / www.synthesis.sg

MamaDiam : A secret bar and

restaurant concealed behind a 1980s provision shop, offering an

authentic Singaporean experience. Known for its modern twist on

local food fare and curated cocktails, MamaDiam has been featured

in STB's "Lost & Found in Singapore with Jackson Wang" and

"Think You Know Singapore?" campaigns. (

href="https : / / www.mamadiamsg.com / ">

https : / / www.mamadiamsg.com

Lou

Shang : A 1990s HDB corridor-inspired café by day and

bar by night, located above MamaDiam. Lou Shang centers around

nostalgia, with a menu inspired by the flavours Singaporeans grew

up with. (

https : / / www.mamadiamsg.com / loushang

Job

Summary : As a Food Service

Hostess and Service Crew, you will be the first point of contact

for guests, playing a vital role in creating a welcoming and

positive atmosphere. You will be responsible for greeting and

seating guests, managing reservations, and ensuring that the dining

area is clean and well-organized. You will also coordinate with the

front-of-house and kitchen teams to ensure that guests are seated

promptly and efficiently. The ideal candidate will have strong

communication and organizational skills, a friendly demeanor, and a

passion for providing exceptional customer service in a dynamic,

fast-paced environment.

Key

Responsibilities :

Host Area Management : Ensure

that the host area is clean, well-supplied, and neatly organized.

This includes dusting and cleaning the Mama Shop, magazine doors,

and entrance display, as well as checking tables, chairs, and the

floor for cleanliness and neatness.

Stock Management : Regularly

check that Popsicle Sticks are well stocked and available for

guests.

Guest

Assistance : Provide guests with concise information

about the restaurant and assist with any questions they may

have.

Customer Complaint

Resolution : Resolve guest complaints amicably and

escalate any concerns beyond your control to the appropriate

supervisor.

Reservations

Management : Manage the reservation system and

provide the Manager on Duty (MOD) with a daily report of the number

of customers for schedule planning.

Multitasking : Effectively

manage multiple tasks simultaneously in a fast-paced

environment.

Communication : Communicate

any special events or dietary restrictions to the MOD, ensuring

that the restaurant's operations are aligned with guest

needs.

Guest

Interaction : Greet guests upon arrival, direct them

to their table, and ensure they are seated properly. Make sure they

are satisfied with their table and wish them an enjoyable dining

experience.

Customer

Service : Provide the highest level of courtesy and

hospitality to guests waiting to be seated and offer assistance

when necessary.

Phone

Etiquette : Maintain a courteous and professional

tone when answering calls, whether communicating with clients or

colleagues.

Calm Under

Pressure : Stay composed and manage tasks efficiently

during busy times, handling pressure gracefully.

Floor Assistance : Assist on

the restaurant floor with table resets and other side-work tasks,

including clearing plates and glasses, as needed.

Guest Experience : Offer to

help guests take photos inside the Mama Shop and ensure a positive

experience.

Farewell

Guests : Thank each departing guest with a smile and

make eye contact, ensuring they feel appreciated.

Team Collaboration :

Establish strong relationships with Managers, colleagues, and

guests, and contribute to maintaining a safe, efficient, and

smooth-running restaurant

environment.

Benefits :

• Punctuality & Attendance Incentive
• Annual Variable Bonus

Medical &

Hospitalization Insurance

Profit Sharing

Bonus

Employee discounts

at Synthesis, MamaDiam, and Lou Shang.