Assistant Guest Experience Manager - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

We are seeking a dynamic and passionate Assistant Guest Experience Manager to join our team and elevate the guest experience within our Collection Club Lounge and Lobby Lounge. You will play a pivotal role in creating seamless, personalized, and memorable experiences for our high-value guests, including VIPs, loyalty members, and long-stay guests, while upholding our commitment to luxury brand standards and our eco-wellness philosophy.

Responsibilities :

• Lead by example in providing anticipatory, personalized service; act as a guest relations ambassador, handling requests and feedback; ensure seamless check-in / check-out experiences; provide tailored recommendations; and engage with guests during lounge services and events.
• Oversee daily lounge operations, ensuring smooth service, adherence to standards, and coordination with other departments (Culinary, Housekeeping, Engineering) to maintain five-star facilities and offerings. Manage inventory and cost controls. Support the implementation of technology solutions.
• Supervise, train, and mentor lounge associates; plan rosters; conduct performance reviews and skills development; and foster a positive, collaborative work environment.
• Drive loyalty program enrollment and engagement; identify upselling opportunities; collaborate with marketing and sales on VIP events; and ensure accurate tracking of loyalty program benefits.
• Prepare and analyze guest feedback reports and operational KPIs; submit shift reports and performance summaries; and ensure compliance with safety and health regulations.

Requirement :

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Front Office

Upselling

Financial Management

Housekeeping

VIP

Guest Relations

Technology Solutions

Payroll

Restaurant Management

Opera

Customer Satisfaction

IV

Customer Service

Real Estate

Call Center