Customer Service Officer | Bank | 6-month Contract

Roles & Responsibilities

Job scope

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job Qualifications

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No. : R1105160 | EA License : 02C3423

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Tell employers what skills you have

Able To Multitask

Microsoft Office

Microsoft Excel

MS Office

Accounting

Compliance

Banking

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Service Delivery

Customer Service Experience

Call Center