Customer Service Officer - D12 Balestier, Serangoon, Toa Payoh, SG

Roles & Responsibilities

What You Will Do :

• Respond promptly to all customer inquiries and requests received through multiple channels including email, phone, and in-person visits.
• Proactively follow up on inquiries to convert potential students into registered participants for the programs they have expressed interest in.
• Build and maintain relationships with corporate clients regarding course registrations and program updates.
• Stay current on course schedules, training programs, and fee structures to provide accurate information to prospective and current learners.
• Take ownership of service issues and implement appropriate resolutions within authorised parameters.
• Identify opportunities to enhance the customer journey and suggest process improvements.

Success Profile

Tell employers what skills you have

CRM

Microsoft Office

Microsoft Excel

Interpersonal Skills

Administration

Adaptability

Good Communication Skills

Freight

Communication Skills

Team Player

Microsoft Word

Customer Service

Ability to Prioritize

Customer Service Experience