Duty Manager

Sofitel and its

Ambassadors

The Sofitel brand is

based on three core values guaranteed by each employee every day : A

Passion for Excellence, an Essence of Pleasure and a Spirit of

Openness.Through their actions and know-how, the Men and Women that

are the creators of Sofitel's luxury, offer clients a highly

personalised service. By transforming every detail into a unique

moment of pure comfort and elegance, they create and nurture a

relationship with their guests.The Sofitel values are also at the

heart of the communication between employees. It is the legacy

received and transmitted by all those involved in the brand to

guarantee the continuity of the Sofitel spirit in the hotels and

headquarters. You must have a passion for excellence, and a can do

attitude in order to be considered for this

role.

Job

Description

MAIN

DUTIES : Position

Requirements : Effectively manage the Hotel's

trading. He / She will be responsible for the smooth and efficient

running of the hotel's operation, whilst ensuring maximum guest

satisfaction and the safety and the security of the

property.

Representative of the

Senior Management

The

Duty Manager will be the first to be called if a guest is looking

for a member of the management team. In dealing with different

situations, the Duty Manager must ensure that they use tact and

diplomacy to rectify quickly the situation, reaching the guest

satisfaction but as well respecting the procedures and organization

of Sofitel Sentosa Singapore.

Maintain an

accurate record in the Duty Manager's logbook of items and

incidents which may be of concern to the management and / or which

may requires further

attentions.

Lobby

Co-ordination : The

first assignment & main area of work of the Duty Manager is the

Lobby, when the Duty Manager is not away to do a specific mission,

he / she will spend all his / her time in the lobby to co-ordinate the

overall lobby activity and will be dynamic in guest

relationships.

Leader of the Communication :

The Duty Manager is a leader of the Front Office communication and

will be active in the following tasks :

The

Duty Manager will join daily the Front Office Manager briefing

& weekly the Front Office Meeting to bring with dynamism and

initiatives all the questions, case studies & new ideas to be

considered and discussed.

The Duty Manager

will be very active giving full information & updates to all

the Front Office staff. During the absence of the Front Office

Manager, The Briefing will be conducted by the Duty

Manager.

All incidents must be recorded in the

Duty Manager Logbook. Front Office Manager to be contacted in case

of any emergency.

Ensure the overall

co-ordination of the Front Office Operations and to assist all

sections of the Front Office

department.

Supervision

& Controls

Responsible to keep all Front Office Standards and

Procedures in line with Sofitel Sentosa Singapore

Policies.

Ensure the proper follow up of the

room requests & co-ordination with housekeeping regarding the

priorities in room cleaning.

Ensure that the

End of Day is completed correctly and that the number of "No Show",

"Rooms Occupied", "Complimentary" and "House Use" are accurate. The

Duty Manager to supervise the accuracy of the daily financial

reports issued by Front Office.

Ensure that

all Front Office areas are clear, clean & tidy at all

times.

Ensure all Front Office Standards and

Procedures in line with the hotel policies

Ensure the safety and security of the property and the

smooth and efficient running of the Hotel's operation.

Provide supervision and support to the Front Office team

and other departments when required.

Ensure

department policies and procedures are understood by all employees

and observed in tasks performed.

Ensure

effective communication of new and updated information regarding

policies, rates and general hotel information.

Room controller, making sure that the rooms are allocated

accurately and

correctly.

Responsibility

in terms of security :

Report to security any suspicious behaviour, luggage and

altercations. All incidents must be recorded in the Duty Manager's

Logbook.

Requirements

• Diploma in Tourism / Hospitality Management

Minimum 2 to 4 years related experience in Front

Office

Able to work shift, including weekends

and public holidays

Excellent reading, writing

and oral proficiency in English language

Knowledge in Opera System is

advantageous