GAC (SINGAPORE) PTE. LTD. - Operations Executive, Ship Spares Logistics

Roles & Responsibilities

GAC is the world’s leading independent shipping, logistics and marine services provider, with over 300 offices worldwide. As part of our global expansion, we are looking for a highly qualified Operations Executive for the logistics team based in Singapore.

Customer Service Executive, Ship Spares Logistics (Location : Alps Avenue)

Principle Job Duties & Responsibilities

The incumbent will handle daily operations in providing the highest level of customer service and maintaining excellent customer relations through efficient and effective coordination of all operational and customer service department activities.

• Coordinate closely with the Customer Service team, Operations Manager, Operational Team, and Sales team. To ensure the clients’ scope of work is carried out within the specified time frames.
• Interact with customers in a professional manner and ensure information on shipment operational status is promptly relayed to the customers.
• Attend to customer requests & queries and work closely with Manager and Operations and sales team to promptly investigate and resolve complaints / problems.
• Maintain and ensure proper documentations for easy retrieval of information required.
• Ensure all internal records for all general forwarding jobs are accurately updated on timely basis and job invoices are processed and dispatched on time.
• Ensure Customer Service Standards Guide and Company Service Delivery procedures associated to Customer Services, Operations and Invoicing are always complied with.
• Actively seek feedback from clients and promptly relay customer feedback to Customer Service Manager and QA.
• Correspond with agents & clients regarding operational requests / issues.
• Carry out all other activities as assigned by superiors.
• To perform other jobs as assigned by superior.

Requirements

Other Requirements

We regret that only short-listed candidates would be called for an interview.

Salary depends on Qualifications and Experience. Please indicate your last drawn

salary and expected salary in your resume.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Process Improvement

Inventory

Supply Chain

Wealth

Invoicing

Administration

Securities

Good Communication Skills

Freight

Banking

Team Player

Customer Service

Shipping