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D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG - Lifestyle Retail Manager

D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG - Lifestyle Retail Manager

BOTTLES PTE. LTD.D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG
3 days ago
Job description

Roles & Responsibilities

Area Manager

Location : Central Singapore

Reports to : Cluster Manager

Supervises : Assistant Manager(s) and Store Supervisors

About Us

We is a lifestyle retail concept redefining how people experience everyday wellness. We bring playful, high-quality products to customers through immersive in-store experiences and great vibes.

We’re building a culture of genuine connection — not pushy sales, but authentic customer moments, teamwork, and creative problem-solving.

Role Overview

You are the anchor of daily operations and team culture.

You ensure that your stores runs smoothly — financially, operationally, and emotionally — and that every customer interaction reflects the lifestyle experience.

You lead the managers, supervisors and ambassadors, maintain operational standards, and implement area-level initiatives with consistency, energy, and accountability.

Key Responsibilities

Leadership & People

  • Lead and mentor Managers, Supervisors, and Ambassadors to deliver strong sales, service, and teamwork.
  • Set the tone for store culture — encourage open communication, constructive feedback, and team morale.
  • Conduct regular performance reviews, identify training needs, and develop team members.
  • Enforce store rules and disciplinary actions fairly and consistently.

Sales & Business

  • Drive monthly and quarterly sales targets in collaboration with the Cluster Manager.
  • Analyse sales data and customer trends; propose promotions or merchandising changes to improve performance.
  • Ensure effective execution of store-level promotions and campaigns.
  • Manage store-level vendor relationships (e.g., supplies, maintenance, décor).
  • Customer Experience

  • Uphold the highest service standards across all shifts.
  • Handle escalated customer issues professionally and ensure timely resolutions.
  • Monitor Mystery Shopper and Customer Feedback scores; lead improvements when needed.
  • Operational Excellence

  • Ensure daily operations — opening, closing and inventory — are executed flawlessly.
  • Oversee stock accuracy, replenishment , and return management .
  • Maintain store presentation, cleanliness, and merchandising standards.
  • Ensure all SOPs and policies are implemented and audited regularly.
  • Administrative & Strategic

  • Oversee vendor sourcing at the store level and support area-level procurement initiatives.
  • Execute store setups, teardowns , and event coordination when required.
  • Assist Area Manager with reporting, budget tracking , and policy alignment .
  • Lead by example — be present, approachable, and solutions-oriented.
  • Key KPIs

  • Sales Performance : Monthly sales achievement vs. target
  • Team Retention & Engagement : Attendance, turnover, peer feedback
  • Customer Experience : Mystery Shopper and Complaint Resolution scores
  • Operational Accuracy : Stock accuracy %, zero discrepancies, SOP compliance
  • Store Presentation : VM audit and cleanliness score
  • Ideal Profile

  • Minimum 3–5 years of experience in retail management (lifestyle, fashion, or specialty preferred).
  • Strong leadership presence — able to coach, motivate, and hold others accountable.
  • Excellent communication and problem-solving skills.
  • Hands-on and operationally meticulous — leads by doing, not just directing.
  • Comfortable working weekends and retail hours.
  • Passion for lifestyle brands, team culture, and creating great customer experiences.
  • What You’ll Love About Working With Us

  • Dynamic, fast-growing lifestyle retail brand
  • Collaborative, supportive leadership culture
  • Room for growth — clear path to Cluster Manager
  • Recognition programs
  • A team that truly cares about good vibes, not corporate politics
  • Tell employers what skills you have

    Vendor Relationships

    Lifestyle

    Leadership

    Operational Excellence

    Customer Experience

    Customer Interaction

    Inventory

    VM

    Merchandising

    Approachable

    Procurement

    Accountability

    Directing

    Sourcing

    Audit

    Turnover

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    D05 Clementi New Town • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

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