Senior Customer Service Officer

Job

Purpose

Join our customer service

team at Arts House Limited (AHL) and play a pivotal role in

delivering exceptional customer service at our vibrant

venues.

Your mission : to uphold our high service

standards and create memorable experiences for all our

patrons.

Benefit

Highlight

• Opportunities for development and growth
• Overtime Payment

Medical &

Dental Benefit

Flexi

Benefit

Duties and

Responsibilities

Provide front-of-house services at AHL venues, ensuring

every visitor feels welcomed and valued.

Serve

as the Venue Officer, offering excellent customer service to all

patrons and visitors.

Assist managers in

upholding venue standards and ensuring smooth, consistent

operations.

Oversee the upkeep and

presentation of public areas, making sure they are always inviting

and immaculate.

Help coordinate special events

and gala performances, adding a touch of magic to every

occasion.

Address and resolve any issues or

complaints with professionalism and a smile.

Adhere to safety protocols and emergency evacuation

procedures, keeping everyone safe and secure.

Conduct public tours, sharing the rich history and unique

features of our venues.

Provide exceptional

hospitality services for partners, guests of honor (GOH), and

VIPs.

Maintain the Customer Service

counter / front-of-house, ensuring posters, brochures, and other

materials are up-to-date and well-displayed.

Manage and supervise casual staff during performances and

events, ensuring they deliver their best.

Assist the Customer Service Manager in training casual

staff, fostering a supportive and knowledgeable team.

Perform general customer service tasks, including

reception duties at the Information

Counter.

Qualifications

Educational

Qualifications

Diploma

or relevant qualifications with equivalent years of

experience

Experience

Minimum of 2 years' experience in customer service or

event

management.

Specific

Skills Required

Strong

skills in providing friendly and professional interactions with the

public.

Excellent abilities to communicate

effectively, think on your feet, and solve problems

proactively.

Fluent in spoken English and a

second language.

Basic proficiency in computer

applications, including Microsoft

Office.

Additional

Information

This is a 2-year contract

position.

Shift

duties are required.

Physically Fit - Part of the

job involve touring / climbing the clock tower at Victoria Theatre

& Victoria Concert Hall