Senior Customer Service Officer

Roles & Responsibilities

Responsibilities :

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

Tell employers what skills you have

Customer Retention

Customer Service Oriented

Lifestyle

Microsoft Office

Microsoft Excel

Customer Experience

Recruiting

User Experience

Sustainable Development

Salons

Team Management

Communication Skills

Team Lead

Beauty Industry

Team Player

Curating

Customer Service

Customer Service Experience