COMMUNITY
LEAD
Position Type : Full
Time
Reports To : Studio
Manager
THE JOB IN A
NUTSHELL
Our Community Leads
(CLs) are the first and last interaction clients have with our
brand, making them a vital part of the STRONG Pilates experience.
This role is a balance of customer service, membership sales, and
studio operations, to ensure a seamless experience for all
clients.
A high level of customer service is
crucial as we rely on exceptional service and proactive sales
efforts to retain customers and drive
conversions.
CUSTOMER SERVICE
& ENGAGEMENT (30%)
This role
is focused on delivering an exceptional customer experience while
driving membership sales and conversions.
Be an expert on our class schedules, offerings, studio
policies, and promotions.
Proactively engage
with clients to understand their needs and offer suitable
membership options.
Handle client account
management, including package validity, extension requests, and
upselling opportunities.
Manage all client
interactions across in-person, phone, email, and WhatsApp
chat.
Assist with class check-ins, bookings,
and payment processing.
Uphold the STRONG
Pilates brand voice in all communications-confident, engaging, and
fun.
ENGAGEMENT AND
CONVERSIONS (30%)
Community Leads
play a crucial role in supporting promotions, campaigns, and events
to drive sales and brand engagement.
Follow up with leads provided by the Studio Manager to
drive membership conversions.
Track lead
progress and report conversion rates to the Studio
Manager.
Communicate and sell active
promotions to potential and existing customers.
Support sales initiatives by providing key insights from
customer interactions.
Work with the Studio
Manager to refine sales techniques and improve conversion
rates.
Assist in executing sales-driven
marketing campaigns by sharing information and guiding
customers.
STUDIO
OPERATIONS & MAINTENANCE
(30%)
First impressions count,
and CLs are responsible for maintaining a professional, welcoming,
and functional studio space. These include and are not limited
to :
Complete opening and closing
duties to ensure the studio is guest-ready.
Maintain cleanliness and organization of the reception
area, changing rooms, toilets, and practice rooms. Complete the
daily grind list to ensure the studio meets operational
standards.
Restock essential items (towels,
water, etc.) and report low stock to the Studio Manager.
Assist Studio Managers in the monthly stock
take.
Report any maintenance issues for timely
resolution.
Assist in operational and admin
duties as
required.
ACTIVATION
& BRAND SUPPORT (10%)
CLs are
actively involved in event execution and brand awareness
efforts.
Assist in event setup,
check-ins, and front-line guest management.
Create social media assets for events to enhance brand
awareness.
Capture live content during events
for social media.
Ensure all event guests have
a premium STRONG Pilates
experience.
WHAT'S IN
IT FOR YOU?
Base
Salary + sales commissions and incentive
Complimentary classes at Yoga Movement and STRONG for
yourself and up to 2 family members / friends.
days of annual leave, plus earn +1 additional day for every year of
service (capped at 5 extra days).
A dynamic,
people-first work culture with opportunities for
growth.
Community Lead • Singapore