Outlet Manager

Outlet Operational

Excellence : 1.

Operational Standards and Customer

Experience : Uphold the

highest safety, cleanliness, quality, and efficiency levels,

ensuring adherence to Stuff'd hospitality standards in all

interactions.

Oversee timely inventory

requisitions and receiving procedures and optimize strategies to

minimize waste

production.

2. Team

Leadership and Implementation :

Lead the team in implementing changes to enhance outlet

performance and customer experience, ensuring staff readiness to

manage crises effectively.

Ensure the outlet's

functionality and equipment are maintained

optimally.

3. Customer

Engagement and Communication :

Manage customer experiences across various platforms,

encouraging and facilitating social media reviews and

ratings.

Establish and maintain positive

relationships with internal and external stakeholders, ensuring

effective and timely

communications.

4.

Reporting and Feedback :

Provide comprehensive and timely feedback to the Area

Manager regarding outlet activities, achievements, challenges, and

recommendations for

improvement.

Safety

Compliance and Manpower

Management : 1.

Compliance and Risk Control :

Conduct scheduled food audits accurately, ensuring

compliance with operational, safety, and hygiene

regulations.

Enforce adherence to

First-In-First-Out and First-Expiry-First-Out guidelines for food

and ingredient usage and sales.

Communicate

and ensure team members follow safe work procedures, maintaining

compliance with SFA guidelines and Stuff'd SOPs for food

safety.

2. Resource

Planning and Team Management :

Forecast resource and manpower needs, planning weekly

schedules based on business requirements.

Manage staff grievances, conflicts, and disciplinary

actions, escalating when necessary to the Area

Manager / HR.

Conduct on-site orientations

covering safety, hygiene, and comprehensive on-the-job training for

new employees.

3.

Leadership and Performance

Management : 1.

motivate, and train team members, fostering morale and facilitating

succession planning.

Set goals, provide timely

performance feedback, and ensure accountability for each team

member, motivating them to achieve

targets.

WHY JOIN

US?

Monthly

performance incentives for full-time service crew

Annual Performance Bonus (Up to 2 months'

Salary)

• Guaranteed Annual Increment
• Nutritious staff meals

Grooming

allowance

100% sponsorship of Private

Conversation Language lessons (English)

Structured and Rapid Career Progression for High

Performers

Dedicated Training and Onboarding

program

Up to 100% Study Grants

Sponsorship

Medical and Leave

benefits.

Employee Perks and

Discounts

0% Interest loans (Up to 10x of

basic salary)

on individual performance and depending on each case