Head of Customer Engineers, Google for Education - Singapore - D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

Roles & Responsibilities

Product area

ChromeOS delivers quality computing at scale to provide universal and unfettered access to information, entertainment, and tools. Our mission is to empower anyone to create and access information freely through fast, secure, simple, and intelligent computing.

Job description

Our team of Customer and Partner Engineers is on the front lines of helping education institutions transform learning and corporations to redefine working environments.

We are critical in positioning our solutions to meet customers’ business objectives, navigating technical considerations, and activating the technical sales / services capabilities of our Channel and OEMs. We help customers and resellers to understand the power of Google’s portfolio, identify changes necessary in their current world, and problem-solving key technical issues.

Qualifications

Job responsibilities

• Guide a team of solutions consultants across Association of Southeast Asian Nations and fosters positive. Collaborative team culture, nurtures individuals' career growth.
• Organize, train and equip the Customer Engineers (CE) team by assessing go-to-market readiness, identify gaps in CE preparedness, and build plans to ensure the CE team is properly trained and equipped to perform in support of annualized business goals.
• Work with the local team in Malaysia to identify key customer technical objections and develop the strategy to resolve technical impediments to closing sales transactions.
• Lead technical aspects of solution evaluations including activities such as supporting bid responses, product and solution briefings, proof-of-concept management, and the coordination of supporting technical resources.
• Collect, synthesize and analyze customer feedback in order to clearly communicate customer needs to the product teams and help inform future product direction.

Minimum qualifications

Preferred qualifications

Tell employers what skills you have

Digital Transformation

Sales

Leadership

Entertainment

Assessing

Customer Experience

Selling

Strategy

Solution Architecture

Preparedness

SaaS

Consulting

People Management