Roles & Responsibilities
MAJOR RESPONSIBILITIES
People Management
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members
Client / Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are metBuild and develop effective client / stakeholder relationships across multiple levels of the organisationOn-site key point of contact for Facilities in the client’s premisesProcurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budgetEnsure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practiceContracts Management
Manage all contracts to ensure that they are professionally delivered at the right costsEnsure expiry of contracts are well-monitored and re-procurement is initiated if neededEnsure contracts are continually assessed to deliver best value to the clientFinance Management
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of EthicsEnsure financial processes are followed at all timesHealth & Safety Management
Ensure the provision of a safe working environmentEnsure compliance with statutory regulations on fire, health and safety standardsAssess site safety hazard and ensure work activities are carried out safely.Site Operations Management
Recommend and implement Industry Best Practice operationsImplement building procedures and performance measures and ensure they are maintained at all timesEnsure all Critical Environment (CEM) requirements are metReview existing operations regularly to reduce costs and improve operational standards24 / 7 emergency call support and site attendance is requiredRisk Management
Ensure a risk management program is implemented and maintainedEnsure escalation procedures and incident reporting procedures are implemented and in placeAssist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conductAchieve Key Performance Indicators and Service Level Agreement targetsPreparation of monthly, quarterly reports to present to clientAny other duties assigned by supervisorIdeal Experience
Min. Bachelor’s degree in facilities management, building or other engineering field with 5 years experience in semiconductor / manufacturing environmentKnowledge of local occupational health and safety requirementsKnowledge of critical facilitiesKnowledge of vendor management for specialized servicesHas an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Proven capacity to understand and interpret commercial contractsStrong budget management and financial analysis skillsExperience in cleanroom operationsCritical Competencies for Success
Client Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagementAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitudeTeam Leadership
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProject Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basisProblem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutionsOther Personal Characteristics
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listenerPassion for quality – has an eye for detail to make sure the best delivery of servicesSelf-motivated; confident & energeticAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situationsStrongly goal-oriented – able to focus on meeting all performance targetsIs a team player – able to cooperate and work well with others to meet targetsProven ability to initiate and follow through with improvement initiativesExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoTell employers what skills you have
Customer Service Oriented
Budget Management
Fire Protection
Property
Operations Management
Electrical
Risk Management
Service Level
Procurement
Vendor Management
Financial Analysis
Team Player
Occupational Health
Conflict
People Management
Facilities Management