Concierge & Membership Executive

Working location : Central

Must be

able to commit shift

duties

Experience

in dealing with high net worth

clients

Seeking a

Membership Executive to manage member

services, reservations, and events while delivering premium

customer experiences in a luxury environment.

Job

Duties

Process new membership applications, update records, and

ensure compliance with policies while safeguarding

confidentiality.

Communicate with members on

policies, events, promotions, and offerings through newsletters,

invitations, and reminders.

Assist members

with special requests, including reservations, private events, and

tailored recommendations.

Address member

concerns and feedback with professionalism, ensuring timely and

satisfactory resolutions.

Manage membership

fee collection, process payments, and maintain accurate financial

records.

Promote member-exclusive events and

engagement initiatives through targeted communications.

Identify opportunities to enhance the member experience

and encourage participation in club activities.

Manage reservations for dining, events, and facilities,

ensuring accuracy and up-to-date records.

Maintain detailed records of member interactions,

statuses, and guest visits.

Ensure concierge

and service areas reflect high standards of luxury, comfort, and

cleanliness.

Requirements

Diploma or degree from preferably hospitality or related

field.

Minimum 2 years' experience in

hospitality, travel (airlines), or customer service

roles.

Strong interpersonal skills,

resourceful, independent, and proactive.

Prior

work experience in Singapore and / or APAC markets is

essential.

Willing to work on

weekends and public

holidays .

Knowledge and

experience in the luxury lifestyle

industry is an

advantage.

EA License No : 19C9611

EA Personnel Reg No : R1433735 Teng Wei

Mun (Celest)